Table of ContentsPART TWO A closer look at the category of work What is Work? Political Economic Definition of work Commodity-Oriented Definition of Work Semiotic Definition of Work Organizational Definition of Work Many Definitions of Work WORK The Opposite of Work Attributes of Play Global / Local Paradox Production, consumption, writing FUN Play Is Another Name for Risk Metaphor: The Game Playing the Game The old metaphor: Statistical Process Control Statistical Process Control The Japanese Success Story Another Metaphor: Socio-technical Systems Three Metaphors Compared Where the Other Metaphors Break Down Reality, Models and Meta-models Routinization A Key Distinction Impossible to Distinguish or Decide Completely Software Work Profile Estimate of Routine Component Systems Work Profile The Problem Endless Variability of Contexts of Action The Actual Flows Are Never Static Standard Process Description Process Descriptions Need More “Play” Freedom and Constraint Key Challenge Non-Routine Meta-Work Is . . . Artfulness The Key Distinction in Gaming The Usefulness of the Gaming Metaphor Levels of Play Playing the Game Serious Gaming Alienation and Anomie Play Unifies the Definitions of Work Applying the Theory of Games to Process Game Theory Cooperative Game Theory Game Theory limitations Social Game Theory Viable Systems Social Game Theory Model Learning Organizations Spirals Gaming the Organization’s Meta-system Keeping Score Possible Answers . . . The gaming measure of process quality Process Quality = Reduced Noise Product / Process Duality Quality / Quantity Duality The Inversion of Quality Factors Positive Quality View The Future of Process . . . |
Author: Kent
Palmer
Email: kent@palmer.name Home Page: http://dialog.net |